Pre-orders require a $25 deposit to reserve your bottle from the first production run (700 per product). The remaining balance is charged before shipment. If you cancel at any point before shipment, your deposit is refunded in full. We don't need a reason. Email hello@onnor.co with your order number and we will process it.
If ONNOR cancels the pre-order programme or discontinues a product before it ships, every deposit will be refunded in full automatically. You don't need to do anything -- we will handle it and notify you by email.
If the final product differs significantly from what was described at the time you placed your pre-order, you may also cancel for a full deposit refund.
Once your order arrives, you have 30 days to request a return. Here is how it works:
Email hello@onnor.co with your order number and a brief reason for the return. We will respond within two business days with next steps.
Once your refund is approved, it will be returned to your original payment method within 5-10 business days. The exact timing depends on your bank or card provider.
Return shipping costs are the customer's responsibility, unless the product arrived damaged or was not what you ordered. In those cases, we cover shipping.
Questions about a refund or return? Email hello@onnor.co and we will sort it out.
